Am I responsible for obtaining pre-authorisation?

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Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)

April 01, 2020 06:21

You are responsible for obtaining pre-authorisation from Momentum Health at least 48 hours before you and/or your dependents are admitted to a hospital or day clinic, receive specialised treatment covered under the Specialised Procedures/Treatment benefit, or have MRI and CT scans.

Available 24 hours a day, 7 days a week, 365 days a year.

Client service, claims and authorisations

0860 117 859

+27 31 573 4008

claims@momentumhealth.co.za

member@momentumhealth.co.za

Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

Other Momentum contacts

Am I responsible for obtaining pre-authorisation?

Contact Momentum Medical Scheme

For local emergencies

For international emergencies

Momentum Medical Scheme Ethics and Fraud line

Client service, claims and authorisations