Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)
Even if you and your family are relatively healthy, consider what your out-of-pocket medical expenses might be in a year in which each member of the family gets secondary infections after the flu, and one of you develops complications that result in, for instance, a lung infection that requires x-rays, along with a specialist consultation.
Paying for these medical expenses out of your own pocket can be quite expensive.