You need to phone us on 0860 102 493 or email on firstname.lastname@example.org and make sure you have the following details with you:
- Your membership number
- For hospital admission / procedure - reason
- Date of the treatment / consultation / admission
- Contact details and practice number of the referring doctor pr specialist
- Name and practice number of the hospital or day clinic
- For hospitalisation - procedure code (CPT), diagnosis code (ICD-10) and tariff code (these details are available from your treating doctor).