Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)
Please phone Netcare 911 on 082 911 in the event that you need emergency medical Transport.
Casualty benefit up to R30 000 per event (accidents, heart attacks and strokes). Authorisation for casualty treatment is required.
Open 24 hours, 7 days a week, including public holidays.
Click below for detailed Focus Pages on how to handle emergencies: