COVID-19 testing criteria
COVID-19 testing is only covered on the Ingwe Option in instances where:
- the member presents with 3 or more COVID-19 related symptoms, or
- the member was in close contact with a person known to be infected with COVID-19 and presents with 3 or more COVID-19 related symptoms.
Close contact: A person having had face-to-face contact (≤1 metre) or having been in a closed space with a confirmed COVID-19 case for at least 15 minutes.
Please note: COVID-19 testing for students entering or leaving South Africa is not covered by the Scheme.
Once you received your referral letter from your treating healthcare provider, you can contact us to obtain authorisation via email at firstname.lastname@example.org, or you can WhatsApp the COVID-19 Helpline on +27 31 574 3033.
The following details must be available:
- Your name and surname
- Membership number
- The GP's practice number
- The practice number of the pathology laboratory you have been referred to.