Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)
The International Travel benefit is offered by Europe Assistance SA. The benefit covers emergency medical expenses incurred as a result of an unexpected illness or injury during an international journey.
Unfortunately the Ingwe option and benefits only allows access to treatment in South Africa and you can not use your Ingwe benefits to visit a doctor or dentists in your country. You have to cover these expenses from your own pocket