Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)
Your medical cover is linked to your study VISA and the academic year.
Your travel plans do not affect the study VISA requirements, and your membership cover must be in place and active for the stated study VISA period.
We can not refund your contribution unless you can provide us with proof that your study VISA was cancelled or expired.
Strict refund rules apply and note specific documentation is required. Click here to download the refund form