Membership matters
I want to upgrade my Ingwe option and join another plan
You are only allowed to change your option in January each year. The Scheme does not allow option...
How to understand your claims statement
Your claims statement will be emailed to you. Please ensure that you update your email records. T...
What is pre-authorisation?
To access certain benefits, you need to contact Momentum Medical Scheme to check / confirm certai...
Student digital membership card
Digital membership cards Kindly note we no longer issue and distribute membership cards. Instead...
Can I get a refund of my Ingwe medical aid when I go back home to my country?
Your medical cover is linked to your study VISA and the academic year. Your travel plans do not a...
Can I add my dependant to my Ingwe medical aid for students?
The Ingwe option for students is only available for full time students earning less than R 775 pe...
I completed my studies - can I stay on Momentum Medical scheme? How much do I pay?
You are welcome to stay as an individual member and pay monthly if you are no longer a student. W...
I need more Ingwe benefits now and did not use my medical aid before?
All the Ingwe benefits are priced as per benefit structure and clearly defined. The Scheme can on...
Can I swop my Ingwe benefits for something else if I do not need it?
All the Ingwe Option benefits have a specific benefit structure and we cover specific conditions ...
Money back option if I do not use by benefits on Ingwe?
Your medical cover was in force for the period indicated on your membership confirmation letter. ...
How do I cancel or defer my medical cover on Ingwe when my study plans change?
You may cancel your cover under the following circumstances:a. Cancellation of studies/Visab. Vis...
How long does it take to finalise a application and receive a confirmation letter?
The turnaround times for processing the membership and issuing the confirmation of membership is ...