Membership matters

How to understand your claims statement

Your claims statement will be emailed to you. Please ensure that you update your email records. T...

What is pre-authorisation?

To access certain benefits, you need to contact Momentum Medical Scheme to check / confirm certai...

I want to upgrade my Ingwe option and join another plan

You are only allowed to change your option in January each year. The Scheme does not allow option...

Student membership card request

We have different options available: 1. Postal:  Please send your card request to member@momentum...

Can I add my dependant to my Ingwe medical aid for students?

We recommend that if the dependant is a child or spouse and in S.A. on a study permit, applicatio...

I completed my studies - can I stay on Momentum Medical scheme? How much do I pay?

You are welcome to stay as an individual member and pay monthly if you are no longer a student. W...

I need more Ingwe benefits now and did not use my medical aid before?

All the Ingwe benefits are priced as per benefit structure and clearly defined. The Scheme can on...

Can I get a refund of my Ingwe medical aid when I go back home to my country?

Your medical cover is linked to your study VISA and the academic year. Your travel plans do not a...

Can I swop my Ingwe benefits for something else if I do not need it?

All the Ingwe Option benefits have a specific benefit structure and we cover specific conditions ...

Money back option if I do not use by benefits on Ingwe?

Your medical cover was in force for the period indicated on your membership confirmation letter. ...

Study VISA benefit on Ingwe option for international students

Momentum Medical Scheme pays for your chest x-ray and medical report for your study visa. Your me...

How do I cancel or defer my medical cover on Ingwe when my study plans change?

You may cancel your cover under the following circumstances:a. Cancellation of studies/Visab. Vis...

How long does it take to finalise a application and receive a confirmation letter?

The turnaround times for processing the membership and issuing the confirmation of membership is ...

Contact Momentum Medical Scheme

For local emergencies



Available 24 hours a day, 7 days a week, 365 days a year.

For international emergencies



Available 24 hours a day, 7 days a week, 365 days a year.

Client service, claims and authorisations






Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.