How long does it take to finalise a application and receive a confirmation letter?

back to

Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)

June 09, 2020 10:29
Updated

The turnaround times for processing the membership and issuing the confirmation of membership is as follows:

International Student New Applications - Immediately if you apply online and pay using a credit card. If you follow the manual process it takes up to 2 working days provided that all the required documents are received.

Renewals - Immediately if you apply online and there was a break in membership of less than 6 months. If there was a break in membership of more than 6 months then we will process within 2 working days after receiving your Acceptance letter from your academic Institution for the current year. If you apply using the manual process it takes 2 working days provided that all the required documents are received.

Local Students - The application process takes up to 5 working days to process provided that we receive all the required documents.