Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)
You may cancel your cover under the following circumstances:
a. Cancellation of studies/Visa
b. Visa rejected before your cover starts
Please note: You need to inform us before the start date of your medical cover as indicated on your membership confirmation letter
Please click here to identify the refund type (and documentation required) that applies to your request