What information must I have ready to request pre-authorisation?

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Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)

August 17, 2020 12:47
Updated

You need to phone us on 0860 102 493 or email on pre-authorisations@momentumhealth.co.za and make sure you have the following details with you:

Your membership number
For hospital admission / procedure - reason
Date of the treatment / consultation / admission
Contact details and practice number of the referring doctor pr specialist
Name and practice number of the hospital or day clinic
For hospitalisation - procedure code (CPT), diagnosis code (ICD-10) and tariff code (these details are available from your treating doctor).