Claims and Pre-authorisation

Step-by-step guide for Covid-19 testing

To find out what to do if you suspect you may have contracted COVID-19, it is really important to...

How do I claim a refund if I paid for the healthcare treatment?

We must be able to successfully process the claim in order to refund you. All claims must have al...

How long is a claim valid?

A claim is only valid for 4 months following the service date. Please note:  You need to send us ...

What information must I have ready to request pre-authorisation?

You need to phone us on 0860 102 493 or email on pre-authorisations@momentumhealth.co.za and make...

What benefits require pre-authorisation?

You must obtain pre-authorisation from Momentum Medical Scheme on 0860 102 493 or email on pre-au...

What is pre-authorisation?

To access certain benefits, you need to contact Momentum Medical Scheme to check / confirm certai...

Contact Momentum Medical Scheme

For local emergencies



Available 24 hours a day, 7 days a week, 365 days a year.

For international emergencies



Available 24 hours a day, 7 days a week, 365 days a year.

Client service, claims and authorisations






Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.