Monday to Friday 8am to 5pm
Saturdays 8am to 12pm
Closed on Sundays and Public Holidays
For emergency pre-authorisation members/ providers may contact our after-hours call centre on 0315734016 or 0860117859
Web chats : 8am to 5pm Monday to Friday – 8am to 12pm on Saturdays (closed on Sundays )
WhatsApp : 8am to 6pm Monday to Friday – 8am to 4pm on Saturdays and public holidays (closed on Sundays)
A claim is only valid for 4 months following the service date.
Please note: You need to send us your claim by the last day of the 4th month following the month in which you received the service. If we receive the claim after this date, you will need to pay any outstanding amounts to the provider.